*Expect some shipping delays due to the current COVID situation*
FREE SHIPPING
Free shipping option at checkout for all orders over $70 in Australia.
All orders placed before 2pm AEST each business day will be packed and sent the same day. We use Australia Post which usually is 2-8 business day delivery within the standard post network (Australian capital cities & major metro areas).
Please use the Australia Post Postage Calculator to see what network you are in and when you can expect your parcel. http://auspost.com.au/apps/postage-calculator.html
FLAT RATE SHIPPING
For all Australian orders under $70, a flat rate of $7.95 will be incurred for all orders.
Any orders with express shipping will incur a flat rate of $15 at checkout.
New Zealand
All orders shipped out to New Zealand will cost $20.
Expected delivery time for orders to New Zealand is 6-27 business days depending on location. Please note that there may be delays to shipping during busy periods and holidays.
International
All other international orders placed via the AU website incur a flat shipping cost of $25.
Please note that the order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied.
If you do need something urgently, please give us a call and we’ll make sure it’s top priority!
If you don’t receive your items within 5 business days of ordering, please email info@idsfashion.com.au with your full name and order number and we’ll track it down for you. A lot of times, it’s just sitting at the post office waiting for collection.
Any other questions please email us at info@idsfashion.com Our office hours are 9am to 5pm EST Monday- Friday, call us on 03 9417 4933
Click and Collect
Place your order online and pick-up instore. We will email you to let you know as soon as your order is ready. Please wait for this email before coming into store to collect.
- Simply shop online:
- Select 'Pick Up' option at checkout
- Click and collect price starts from $5.
- Collect your order in store:
- An email will be sent when your order is ready for collection. Please only go to the store once you’ve received this message.
- Please check the store specific details below for collection instructions and store opening hours. Contactless Click and collect is available in selected stores.
- Please bring your proof of purchase, a photo ID and follow the COVID-19 restrictions in your state.
- Need someone else to pick up your order? Ensure they have the original order confirmation or TAX invoice and present their photo ID for collection at the store.
Please collect your order within 3 days, if orders not collected within 5 days, the orders will be cancelled and refunded.
Return & Exchange
Please fill in the return form on the back of your invoice/receipt slip and send it back to us with the item(s) (in their original condition).
Please contact us to discuss about your return. We will do our best to reserve new sizes/styles if they are available.
*We do not accept returns or exchanges on any sale or promotional items (including coupon promotions). Please contact us for further return enquiries.
You must return the items within 14 days of receiving your order for a credit or exchange. Please see details as below:
- In your return form, please let us know your reasons for return.
- You can place a new order if a replacement size, colour or alternative items are required.
- Any full priced items returned due to change of mind or incorrect size/fit will receive a store credit or exchange.
- You are responsible for any costs associated with returning the items to us.
- Items must be returned unworn, unwashed and in an otherwise unused condition with all original tags/labels attached.
- Items must be returned in their original packaging to keep them fresh and clean.
- If you request an exchange, you will receive an email of the exchange order once we receive your parcel. If the new item is of higher value the difference will be on the new invoice. You are liable for the costs of the new item to be shipped.
Credits Notes
Any change of mind or incorrect sizing returns on full priced product will be offered a credit or exchange for the returned item. Store credit will allow you to purchase any item online. You have 1 year to use your store credit.
Faulty Items
Should you receive an incorrect or faulty product please immediately contact us and return the product within 14 days of purchase. Upon receipt of the returned product we will assess its condition before authorising a refund or exchange. In case of exchange, a replacement product will be sent to you within 7 days of receipt of the returned product in saleable condition.
Please e-mail us for if you are unsure about any returns info@idsfashion.com.au
