FREE EXPRESS SHIPPING
Free shipping option at checkout for all orders $60+ in Australia.
All orders placed before 2pm AEST each business day will be packed and sent the same day. We use Australia Post Express which usually is next business day delivery within the express post network (Australian capital cities & major metro areas).
Please use the Australia Post Postage Calculator to see what network you are in and when you can expect your parcel. http://auspost.com.au/apps/postage-calculator.html
FLAT RATE EXPRESS SHIPPING
For orders under $60 = $10 in Australia.
Orders $60+ = free shipping (AUD)
Orders under $60 = $10 shipping (AUD)
Expected delivery time for orders to New Zealand is 2-5 business days depending on location. Please note that there may be delays to shipping during busy periods and holidays.
All other international orders placed via the AU website incur a flat shipping cost of $25.
Please note that the order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied.
If you do need something urgently, please give us a call and we’ll make sure it’s top priority!
If you don’t receive your items within 5 business days of ordering, please email email@example.com with your full name and order number and we’ll track it down for you. A lot of times, it’s just sitting at the post office waiting for collection.
Any other questions please email us at firstname.lastname@example.org Our office hours are 9am to 5pm EST Monday- Friday, call us on 03 9417 4933