Free shipping option at checkout for all orders over $70 in Australia.
All orders placed before 2pm AEST each business day will be packed and sent the same day. We use Australia Post which usually is 2-8 business day delivery within the standard post network (Australian capital cities & major metro areas).
Please use the Australia Post Postage Calculator to see what network you are in and when you can expect your parcel. http://auspost.com.au/apps/postage-calculator.html
FLAT RATE SHIPPING
For all Australian orders under $70, a flat rate of $7.95 will be incurred for all orders.
Any orders with express shipping will incur a flat rate of $15 at checkout.
All orders shipped out to New Zealand will cost $20.
Expected delivery time for orders to New Zealand is 6-27 business days depending on location. Please note that there may be delays to shipping during busy periods and holidays.
All other international orders placed via the AU website incur a flat shipping cost of $25.
Please note that the order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied.
If you do need something urgently, please give us a call and we’ll make sure it’s top priority!
If you don’t receive your items within 5 business days of ordering, please email email@example.com with your full name and order number and we’ll track it down for you. A lot of times, it’s just sitting at the post office waiting for collection.
Any other questions please email us at firstname.lastname@example.org Our office hours are 9am to 5pm EST Monday- Friday, call us on 03 9417 4933
Click and Collect
Place your order online and pick-up instore. We will email you to let you know as soon as your order is ready. Please wait for this email before coming into store to collect.
- Simply shop online:
- Select 'Pick Up' option at checkout
- Click and collect price starts from $5.
- Collect your order in store:
- An email will be sent when your order is ready for collection. Please only go to the store once you’ve received this message.
- Please check the store specific details below for collection instructions and store opening hours. Contactless Click and collect is available in selected stores.
- Please bring your proof of purchase, a photo ID and follow the COVID-19 restrictions in your state.
- Need someone else to pick up your order? Ensure they have the original order confirmation or TAX invoice and present their photo ID for collection at the store.
Please collect your order within 3 days, if orders not collected within 5 days, the orders will be cancelled and refunded.